Learner Support Help Desk
Once a support request is created, a member of our Learner Support Services team will be able to assist you. For your reference, we provide complete archives and history of all your support requests with Learner Support Services. A valid email address is required to submit a support request.
Your needs and inquiries are very important to us. Please note in advance that we are experiencing an exceptionally high volume of learner requests at this time. We will do our very best to respond as quickly as possible, in most cases within 48 hours (Monday through Friday, 8am-5pm PST). Additionally, we recommend first reviewing the FAQs on the Learner Support Help Desk page for answers to some of our most common learner questions.
We appreciate your patience and apologize in advance for any potential delays.
Dear CalSouthern Learners,
You will notice that courses are listed without mentors in the Self-Service Registration for December courses. Mentors will be assigned prior to the December 1 course start. The previous registration process resulted in some mentors exceeding their maximum capacities and their ability to effectively support additional learners. We want to ensure that mentors are specifically assigned to courses that match their backgrounds and areas of expertise. Please also note that if you are granted access to courses prior to the 1st of the month, that no assignments will be accepted until after the course officially begins. This will provide the best opportunity for learners to receive timely and substantial feedback on every assignment. Please contact Learning Support Services if you have any questions or concerns.